FAQ Social Media Marketing

How do I get started?

Our approach is customized, so once you make a purchase we’ll be sending over a brief questionnaire where you’ll be providing us with the information we need to help you succeed. Then we’ll get in touch via messenger to let you know what the next steps will be.

Do I need to provide you with images or information to write up my company’s social media page description?

No need; we’ll source them from your company’s current web page. If you don’t have any images, we’ll be using stock photos. Alternatively, should you have specific images or text that you’d like us to use, just send it over and we’ll be happy to use them.

What if I already have an existing Facebook/Instagram/Twitter/LinkedIn/Pinterest account?

That’s great! If you’re interested in the Social Media Starter Kit, we’ll take care of assessing and revamping your page. If you’re interested in the Social Media Management or the Social Ads Management packages, we’ll manage your pages/ads for you as well as all handle all the inclusions with your chosen package.

What if I need support?

Online support is available through live chat, as well as email from 10AM-5PM IST, Mondays through Fridays. This helps keep our prices low. Should you need assistance outside of these hours, just send us a message and we’ll get back to you as soon as possible during regular business hours.

What if I wish to cancel my service?

There are no contracts, which means that you can cancel your subscription anytime. Just write take your own responsibility, then request a cancellation.

 

Are your social media marketing services tailored for startups or big or small businesses?

Businesses both big and small require a strong social media presence to succeed. We support businesses of all sizes and help you maintain a professional, consistent presence on social media. We have individual packages for do-it-yourself users, as well as fully-managed packages for busy owners who prefer that we take care of everything.

How do I access my newly created social media pages?

We’ll be sending you a message with full instructions and your login details.

What kind of content do you post with your managed services?

A strategic, carefully curated mix of content: educational articles, news, inspirational, and promotional content that inspires engagement from your followers.

Who is going to work on my account?

A highly-specialized social media manager with years of experience. A dedicated account manager will also be selected for you, one with experience working in industries similar to yours. They will be your main point of contact and will work with you to continuously grow your business on social media.

How do I pay, and what payment types to you offer?

The basic registration fee you need to pay in advance which is nonrefundable. Recurring payments for the Social Media Management and Social Ads Management packages will be billed to you monthly on the same date you signed up and you can pay through your credit card or net banking account. This is another reason why we can offer you more affordable packages than the competition – automation means less time and resources spent on accounting and account management.

Are there additional fees?

There are no hidden fees. The corresponding price for each package is exactly what you’ll be paying.