Refund Policy

Cancellation and Refund Policy

At Digital Business Engine, we strive to provide top-notch website development and digital marketing services to empower your brand in the digital realm. We understand that circumstances may arise where you need to cancel or seek a refund for our services. To ensure transparency and fairness, we have established the following Cancellation and Refund Policy:

  1. Cancellation of Services:

    • Clients can request the cancellation of services by contacting our customer support team through the provided communication channels on our website.
    • Cancellation requests will be processed based on the stage of the project and the extent of services already provided. Please note that certain services may be non-cancelable or subject to specific cancellation fees.
  2. Refund Eligibility:

    • Refund requests are considered on a case-by-case basis and are subject to the specific terms outlined in the service agreement between Digital Business Engine and the client.
    • Eligibility for a refund depends on the nature of the service, the stage of the project, and any expenses incurred by Digital Business Engine up to the point of cancellation.
  3. Refund Process:

    • Once a refund request is received, our team will review the circumstances and assess eligibility.
    • Approved refunds will be processed within a reasonable timeframe, and the amount refunded will be determined based on the terms agreed upon in the service agreement.
  4. Non-Refundable Services:

    • Certain services, such as domain registration fees, third-party software licenses, or out-of-pocket expenses, may be non-refundable. These will be clearly communicated to clients before the commencement of such services.
  5. Cancellation by Digital Business Engine:

    • In the rare event that Digital Business Engine is unable to fulfill its obligations, a full or partial refund may be issued based on the circumstances.
  6. Policy Changes:

    • Digital Business Engine reserves the right to modify, alter, or update this Cancellation and Refund Policy at any time without prior notice. Clients are encouraged to review this policy periodically.

By engaging with Digital Business Engine’s services, clients acknowledge and agree to abide by the terms and conditions outlined in this Cancellation and Refund Policy. If you have any questions or concerns, please reach out to our customer support team for clarification.