Chandra G is a dedicated client advocate and relationship expert focused on long-term success. At Digital BE, she manages ongoing support, delivers ideation consultations, and ensures exceptional client satisfaction with business process automations, SaaS setups, and digital transformation initiatives.
She specializes in ideation sessions for startups through the DBX platform, helping GenZ founders refine business concepts, select optimal open-source tools, and build scalable automation strategies. Chandra excels at translating technical capabilities into practical business outcomes, offering clear documentation, training sessions, and tailored recommendations that drive adoption and ROI. Her empathetic, solution-oriented approach turns one-time projects into enduring partnerships, fostering trust and loyalty while minimizing churn.
Core Competencies
- Client Success Management: Expert in onboarding, adoption tracking, health scoring, and proactive retention strategies
- Ideation & Consultation: Skilled at facilitating brainstorming sessions, validating business ideas, and recommending tailored digital roadmaps for startups and enterprises
- Support & Issue Resolution: Proficient in ticketing systems, root-cause analysis, and rapid resolution of technical and process-related challenges
- Relationship Building & Communication: Strong ability to manage expectations, deliver clear updates, and create personalized success plans that align with client goals
Experience
Notable Mentions & Insights
Maintains an average Net Promoter Score (NPS) of 85+ across all active accounts.
Frequently highlighted by clients for her responsiveness, clear explanations, and genuine care in solving problems.
Increased client retention rates by 30% through structured check-ins and proactive value-add consultations.
“Success isn’t measured at launch — it’s proven over time.” She focuses on partnership, empathy, and continuous value delivery to build lasting client trust and growth.
